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AI Upsell

Personalized upsells. Every channel. No scripts.

Nova AI recommends the right add-on, combo, or offer based on each guest’s history, current cart, menu, location, and daypart. Built into POS, kiosk, mobile, tableside, and drive-thru.

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What is Nova AI Upsell?

Nova AI Upsell is a recommendation engine that turns every ordering moment into a smarter sales opportunity. It replaces static prompts and scripted upsells with personalized suggestions based on guest behavior, order context, and real-time menu data.

Customer ordering at a cafe counter
BENEFIT 01

Personalized for every guest.
Not a one-size-fits-all upsell.

Nova AI learns from guest behavior across every channel, including what they order, when they visit, and what offers they respond to. Every recommendation is personalized to the individual guest instead of relying on static combos or generic prompts.

  • Personalized recommendations based on guest history
  • Learns from every order and every visit
  • No rule tables or manual maintenance
  • Consistent across POS, kiosk, mobile, and drive-thru
Customer ordering at a cafe counter
+7.4%
Average ticket lift from AI-powered recommendations
BENEFIT 02

One AI engine.
Every ordering channel.

Whether a guest orders at the counter, kiosk, mobile app, drive-thru, or tableside, Nova delivers the same intelligent recommendation experience. One guest profile powers every interaction.

  • POS recommendations for cashiers and servers
  • Kiosk suggestions at checkout
  • Mobile app personalized offers
  • Drive-thru Voice AI upsells
  • Tableside handheld recommendations
Server using handheld POS in a restaurant
5
Ordering channels powered by one recommendation engine
BENEFIT 03

Higher average tickets.
No staff training required.

Traditional upselling depends on employees remembering scripts and promotions. Nova AI automatically surfaces the most relevant recommendation at the right moment, helping increase sales without changing operations.

  • Increase average ticket size
  • Reduce dependence on staff training
  • Measure lift by channel and location
  • Built-in experimentation and optimization
Cafe staff preparing customer orders
Every Order
AI-powered recommendations without staff scripts
Why it works

Traditional upsells are rule-based. Nova AI Upsell is guest-based. Every recommendation is generated using the guest's purchase history, current order, location, and daypart, helping operators increase average ticket size while delivering a more personalized guest experience.

More from Nova

Other AI capabilities

Voice AI

Drive-thru, phone, missed-call recovery

Learn more →

AI Agents

Host, Server, Manager, Marketer

Learn more →

Reporting AI

Natural-language analytics

Learn more →
Book a demo

Turn every order into a smarter revenue opportunity.

See how Nova AI Upsell delivers personalized recommendations across POS, kiosk, mobile, drive-thru, and handhelds. Increase average ticket size, improve guest experience, and drive incremental revenue without changing operations.

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Customer ordering at a cafe