Responsible AI — Nova's AI Principles & Governance

Four principles

How Nova's AI is governed end-to-end.

🗄

Data governance

Guest data is partitioned per brand. PII is encrypted at rest and in transit. Customers control what trains shared models — opt out at any time.

🎯

Model evaluation

Every model has a test suite, a benchmark, and a regression gate. We measure before we ship. Performance and bias metrics tracked over time.

👤

Human-in-the-loop

Voice AI escalates ambiguous orders. Vision AI alerts managers — it doesn't take action unsupervised. Manager Copilot recommends, the manager decides.

📜

Audit & explainability

Reporting AI cites sources. Manager Copilot shows its work. Every AI decision is traceable to its underlying data. Full audit log of AI actions.

🚫

Bias testing

AI upsell, scheduling, and pricing models tested for unintended bias across guest demographics. Tested before deployment and continuously in production.

⚠

Defined boundaries

Clear scope for what each AI capability can and cannot do. Voice AI doesn't authorize refunds. Vision AI doesn't take disciplinary action. Manager Copilot can't modify financial records.

Customer Data & AI

Your data powers your AI. It does not train your competitors.

Nova uses restaurant data responsibly, securely, and transparently. Every AI model is designed to improve your operations while protecting your guests, your brand, and your business.

By default

Your dedicated AI models use your data only — including your menu, guest history, prep times, labor patterns, and store operations.
Your data is never exposed to other Nova customers and is not used to train a competitor’s restaurant experience.
Aggregated and anonymized signals may improve shared benchmarks, but never include PII, guest identity, or brand-identifying data.
You stay in control — opt out of shared model contributions without losing access to your dedicated AI capabilities.

For enterprise customers

Dedicated AI deployments available for brands that require strict tenant-level isolation.
Custom AI governance terms can be included as part of MSA and procurement review.
Model evaluation, audit, and testing documentation available for enterprise security and compliance teams.

AI Across the Nova Platform

AI built into every part of restaurant operations.

Nova is an AI-native restaurant operating platform that brings Voice AI, Vision AI, Reporting AI, Marketing AI, AI Upsell, Labor Optimization, and Manager Copilot together on a single data layer. The result is faster service, higher revenue, lower operational costs, and better decisions across every restaurant location.

Voice AI - Answers calls, captures orders, reduces missed revenue opportunities, and provides 24/7 guest support across phone and drive-thru channels.
Vision AI - Monitors restaurant operations, identifies inefficiencies, helps reduce theft and waste, and provides real-time operational insights.
Reporting AI - Transforms restaurant data into actionable insights, answers operational questions, and helps managers make faster decisions.
AI Marketing - Generates personalized campaigns, guest segments, and promotions designed to improve engagement and drive repeat visits.
AI Upsell - Recommends relevant menu items and offers based on guest behavior to increase average ticket size and revenue.
AI Labor Optimization - Forecasts demand, recommends staffing levels, and helps managers optimize labor costs while maintaining service quality.
Manager Copilot - Acts as an intelligent assistant for operators, surfacing opportunities, answering questions, and helping teams run restaurants more efficiently.

AI built for restaurant operators.

See how Nova uses Voice AI, Vision AI, Reporting AI, Marketing AI, and AI Agents to help restaurants increase sales, reduce waste, and operate more efficiently.

Book a demo See trust center

AI operators can trust. AI leaders can approve.